Technical support is offered to Affiliates and Associates as an included service of their program.
All others acquiring assistance from ednet technical staff will be charged $75 per half hour.

• Monday - Friday, 7 AM to 6PM Pacific - 800.93.EDNET
• Nights and Weekends - 800.959.9638
• If calling from outside the United States - 415.274.8800

E-mail or "plain ol’ telephone"
Below you’ll see a list of the names of various key staff members. We encourage you to stay in touch and look forward to your comments and questions. If you just want to pick up the phone you can call the general tech line at 415.646.8542 and anyone can assist you.


Technical Help

John Ammons, Chief Engineer
    
Ron Guensche, Network Engineer
    
Tom Scott, VP Technology
   



Technical Help Pages On-line

Adtran ISU-2X64 Rate Change - How to configure your Adtran and CDQ for sessions with Suite Sync in Mexico City or other 128k sites.

apt-X/128 Guide - Quick Reference and Compatibility Guide for the apt-X/128 (DRT-128 Reporter) system.

apt-X/256 Guide - Quick Reference and Compatibility Guide for the aptx/256 (BCF256) system.

apt-X/384 Guide - Quick Reference and Compatibility Guide for the apt-X/384 system of DSM-100 and Pro-Link.

apt Pro-Link - Setup and Configuration Guide.

apt Pro-Link - Troubleshooting Guide.

apt Pro-Link - Troubleshooting Quick Reference.

CDQ 2000 Notes - For information on using your CDQ with non-EDnet sites.

CDQ Prima Compatibility Guide - Compatibility Guide for the CDQ Prima series.

CDQ Prima - Timecode Quick Reference.

RoadRunner - Quick Reference and Compatibility Guide.

Telos Compatibility Guide - Compatibility Guide for the Telos Zephyr.

Telos Quick Reference - Quick Reference Guide for the Telos Zephyr.

CB IS-1 User Notes - Notes supplemental to the Colin Broad IS-1 ISDN Synchronizer.