ednet maintains a staff of technical support personnel to answer questions of our AFFILIATES and ASSOCIATES (and for Non-Affiliates @ $75 per 1/2 hr), Monday through Friday, 7 AM to 6 PM Pacific Time. We also have a 24 hour live answering service to cover nights and weekends, so you can reach an ednet tech 24 hours a day in the event you need a response after hours.

ednet can resolve the majority of technical support issues directly through our network connection, which enables our personnel to perform remote diagnostics directly on a customer's equipment. In the event that we are unable to diagnose and service a hardware or software problem via the remote network connection, a customer can ship equipment to ednet for depot, or "bench", diagnostics and service. ednet maintains a small supply of field replacement equipment for occasional emergency customer needs. These services are included as part of the customer’s fee structure, exclusive of shipping.